There are several tools and techniques featured in the textbook that are used for quality control in IT projects. A Pareto chart is a type of histogram that can be

There are several tools and techniques featured in the textbook that are used for quality control in IT projects. A Pareto chart is a type of histogram that can be used to define quality problems in a system. It allows you to see what areas need improvement. a Pareto chart based on the information below. First, create a spreadsheet in Excel using the data in the table or use the . List the most frequent customer problems first. Check your entries so your resulting chart looks like the one in Figure 8-7 in the textbook. Customer is on hold too long; 90 Customer gets transferred to wrong area or cut off; 20 Service rep cannot answer customer’s questions; 120 Service rep does not follow through as promised; 40 your chart. Purchase the answer to view it Purchase the answer to view it